Privacy notice

Who we are

Speak Daily runs live online language classes. The person responsible for your personal data (the "controller") is Tashmika (Mika) Naidoo, trading as Speak Daily, Lisbon, Portugal.

For anything about your data, email hello@speakdaily.co.

What we collect

When you sign up for classes or join a waitlist

• First name, email address and phone number
• The language, level and class time you choose, any other languages you mention, and (for English) your preferred variety
• The membership you choose

When you send a Speak Daily for Teams enquiry

• Your name, email address, phone number and company
• Company size, the languages you're interested in, and your message

When you pay

Payments are handled by Stripe. We see your name, email, what you bought and whether payment succeeded. We never see or store your full card details.

When you take part in classes or contact us

Your name and what you share in live classes on Zoom, bookings you make through Cal.com, and messages you send us by email or WhatsApp.

When you visit the website

Google Analytics and the Meta Pixel record how the site is used (pages viewed, the device and browser you use, roughly where you are, and which ad brought you here). They use cookies or similar technology to do this.

Why we use it, and on what legal basis

Purpose	Legal basis
Setting up and running your membership, classes and payments	To perform our contract with you, or to take the steps you asked for before it
A welcome email with your class details after you join	To perform our contract with you
Answering your enquiries and messages	Our legitimate interest in replying to people who contact us
One reminder email if you start signing up but don't finish paying	Our legitimate interest in helping you complete a sign-up you started. You can unsubscribe at any time.
Keeping payment and accounting records	Legal obligation (tax and accounting law)
Measuring website visits and our ads	See "Website analytics and ads" below

The checkout reminder email

If you fill in the sign-up form but don't complete payment, we may send you one email about an hour later, with a link back to your checkout. Before sending, we check with Stripe that you haven't already paid and aren't already a member.

• We send at most one reminder per email address in any 30 days.
• Every reminder has an unsubscribe link, and your email app may also show an Unsubscribe button. Unsubscribing stops all future reminders.
• We don't track whether you open the email.

Who we share it with

We don't sell your data. We use these services to run Speak Daily, and they process data on our behalf:

Service	What for
Netlify	Hosting the website and receiving form submissions
Stripe	Payments and subscriptions
Resend	Sending the checkout reminder email
Google Workspace	Email
Zoom	Live classes
Cal.com	Class bookings
WhatsApp	Messages if you contact us that way
Google Analytics	Website statistics
Meta (Meta Pixel)	Measuring our Facebook and Instagram ads

Some of these companies are based in, or store data in, the United States or other countries outside the EU. Where that happens, the transfer is covered by safeguards recognised under EU law, such as the European Commission's Standard Contractual Clauses or the EU-US Data Privacy Framework.

Website analytics and ads

We use Google Analytics and the Meta Pixel to understand how people find and use the site and to measure our ads. You can limit this by blocking cookies in your browser settings, or with Google's opt-out add-on for Google Analytics. Meta lets you manage ad settings in your Facebook or Instagram account.

How long we keep it

• Members: for as long as you're a member, then as long as we reasonably need it afterwards (for example, to deal with questions or refunds).
• Payment and accounting records: for as long as tax and accounting law requires.
• Sign-up forms and enquiries from people who don't become members: deleted within 12 months.
• Reminder system: your name and email are held for about an hour while we check whether to send a reminder, then deleted. After that we keep only a one-way code made from your email address (not the address itself) for up to 60 days, so we don't remind you twice. If you unsubscribe, that code is kept so we can keep honouring your request.
• Welcome email: the language, level, class time and membership you chose (not your name or email) are kept for up to 45 days, linked to a random sign-up code, so we can send you the right welcome email after you pay.
• Sent emails: Resend keeps a copy of sent emails and delivery logs for 30 days.

Your rights

You can ask us to:

• give you a copy of the personal data we hold about you
• correct anything that's wrong
• delete your data
• limit how we use it, or object to us using it (including the reminder email)
• send your data to you or another organisation in a commonly used format

Email hello@speakdaily.co and we'll reply within one month. Some data we must keep by law, such as payment records, and we'll tell you if that applies.

If you're unhappy with how we've handled your data, you can complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (cnpd.pt), or the authority where you live.

Changes

If we change how we use your data, we'll update this page and the date at the top.